TORONTO, ON, July 31, 2012 /Worldwide Who's Who/ -- Michel St-Amant, President of MSS+, has been named a Worldwide Who's Who Executive of the Year in Education Consulting Services. While inclusion in Worldwide Who's Who is an honor, only a small selection of members in each discipline are chosen for this distinction. These special honorees are distinguished based on their professional accomplishments, academic achievements, leadership abilities, years of service, and the credentials they have provided in association with their Worldwide Who's Who membership.
Mr. St-Amant has 29 years of experience in the industry and 10 years in his current role. His areas of expertise include education, administration, safe schools and fitness. He is involved in the International Baccalaureate organisation. He is providing consultations regarding special issues in education working mainly with administrators and educators who deal with issues with students, developing tools and training relating to the needs that have been identified, ensuring clients are making progress, touching base on random days and making adjustments all along the process.
Mr. St-Amant has worked as a teacher and principal in elementary and secondary schools, an education officer at the Ministry of Education of Ontario, and a superintendent to the SCDCCS, a French school district in south-central Ontario. In addition to running his consulting business, he is an adviser and program coordinator for the Canadian Safe Schools Network. Mr. St-Amant is also active with amateur radio; his call sign is VE3GFL. He is separated by his commitment to helping young people and his compassion for guiding young people through their social development.
He attributes his success to all his collaborators. He became involved in his profession after he had been a school teacher and a school principal for19 years. In addition, he has been involved in fitness since 2006 and decided to get his certification as a fitness professional.
Mr. St-Amant received a master's degree in administration from the University of Montreal in 1992, a bachelor's degree in music from McGill University in 1982, and a teacher's license from the University of Quebec in 1983. Since 2007 he has been attending the Rotman Management School at the University of Toronto in the executive administrator continuing leadership program. He also holds certification from the Ontario College of Teachers, CIPR-C, First Aid and Canfitpro. He is a member of ADFO, ASSA, ASCD, AGEFO, and NASSP. Mr. St-Amant wants to work with a good base of athletes and leadership, conduct business in Canada and expand in Florida and California.
MSS+ is a company that provides consulting, development, training, and research services as well as administrative coaching in French and English.
For more information, visit http://www.michelstamant.com.
About Worldwide Who's Who
With over 500,000 members representing every major industry, Worldwide Who's Who is a powerful networking resource that enables professionals to outshine their competition, in part through effective branding and marketing. Worldwide Who's Who employs similar public relations techniques to those utilized by Fortune 500 companies, making them cost-effective for members who seek to take advantage of its career enhancement and business advancement services.
Worldwide Who's Who membership provides individuals with a valuable third-party endorsement of their accomplishments, and gives them the tools needed to brand themselves and their businesses effectively. In addition to publishing biographies in print and electronic form, it offers an online networking platform where members can establish new professional relationships.
For more information, please visit http://www.worldwidewhoswho.com.
Contact:
Ellen Campbell
Director, Media Relations
mediarelations@wwregistry.com
MSS-Plus
MSS+ is a consulting firm being mainly active in the Education World and Health/Fitness Industry.
Wednesday, August 1, 2012
Tuesday, May 8, 2012
14 Lessons to get things done...
14 Lessons From Benjamin Franklin About Getting What You Want In Life
Benjamin Franklin was a man of action. Over his lifetime, his curiosity and passion fueled a diverse range of interests. He was a writer (often using a pseudonym), publisher, diplomat, inventor and one of the Founding Fathers of the United States.
His inventions included the lightning rod, bifocals and the Franklin stove. Franklin was responsible for establishing the first public library, organizing fire fighters in Philadelphia, was one of the early supporters of mutual insurance and crossed the Atlantic eight times. Self-development was a constant endeavor throughout his incredible life.
Benjamin Franklin was clearly a man who knew how to get things done.
Here are 14 action-inducing lessons from him:
His inventions included the lightning rod, bifocals and the Franklin stove. Franklin was responsible for establishing the first public library, organizing fire fighters in Philadelphia, was one of the early supporters of mutual insurance and crossed the Atlantic eight times. Self-development was a constant endeavor throughout his incredible life.
Benjamin Franklin was clearly a man who knew how to get things done.
Here are 14 action-inducing lessons from him:
- Less Talk, More Action
“Well done is better than well said.”
Talk is cheap. Talking about a project won't get it completed. We all know people who constantly talk about the things they are going to do but rarely ever take that first step. Eventually people begin to question their credibility. Taking action and seeing the task through to completion is the only way to get the job done.
- Don’t Procrastinate
“Never leave that till tomorrow which you can do today.”
This is probably one of the first quotes I remember hearing as a teenager. With an impressive list of achievements to his credit, Benjamin Franklin was not a man hung up on procrastination. He was a man with clear measurable goals who worked hard to turn his vision into reality. What are you putting off till tomorrow that could make a difference in your life today?
- Be Prepared
“By failing to prepare, you are preparing to fail.”
You need a plan to accomplish your goals. Charging in without giving any thought to the end result and how to achieve it, is a sure way to fall flat on your face. Think like a boy scout. Have a realistic plan of attack and a systematic approach for getting where you need to be.
- Don’t Fight Change
“When you're finished changing, you're finished.”
Whilst many of us don’t like change, others thrive on it. Either way change is inevitable. The stronger we fight against it, the more time and energy it consumes. Give up the fight. Focus on proactively making positive changes, instead of having change merely thrust upon you. Wherever possible, try to view change as a positive instead of a negative.
- Get Moving
“All mankind is divided into three classes: those that are immovable, those that are movable, and those that move.”
There’s a reason we use the expression, movers and shakers. Movers are the ones who take action, the people who get things done, while the immovable are sitting around scratching their heads wondering how others could possibly be so successful. Which group do you want to belong to?
- Avoid Busywork
“Never confuse motion with action.”
We are always running around doing things. We rush from one meeting or event to the next, sometimes without achieving a great deal. At the end of the day, how much of our busywork are we proud of? How much of that running around improves anyone’s life (including ours) for the better? Make your motion mean something.
- Give Yourself Permission to Make Mistakes
“Do not fear mistakes. You will know failure. Continue to reach out.”
If we fear making mistakes, we become scared to try new things. Fear leaves us nestled in our comfort zone. Staying in your comfort zone rarely leads to greatness. Taking risks and giving yourself permission to make mistakes, will ultimately lead you to whatever your version of success may be.
- Act Quickly on Opportunities
“To succeed, jump as quickly at opportunities as you do at conclusions.”
Opportunities are everywhere. The trick is being quick enough and smart enough to seize them when they arise. Instead of jumping to the conclusion that something won’t work or can’t be done, allow yourself the freedom to ask what if?
- Continue to Grow
“Be at war with your vices, at peace with your neighbors, and let every new year find you a better man.”
We all have vices of some description. The key is to keep them under control or preferably eradicate them entirely. Be kind to those around you, whether they are neighbors, family, co-workers or friends. Never accept that you have finished growing as a person.
- Keep Going
“Diligence is the mother of good luck.”
Have you ever looked at a successful entrepreneur or business person and thought how lucky they are? Most of the time, luck has nothing to do with it. Hard work and sacrifice on the other hand have everything to do with it. Successful people deal with failure. They tackle their demons head on. They pick themselves up and keep going.
- Know Yourself
“There are three things extremely hard: steel, a diamond, and to know one's self.”
Understanding ourselves is not easy. Sometimes we just don’t want to see ourselves for who we really are. It’s much easier to hold onto a romanticized version of ourselves or to simply view ourselves through other people’s eyes. Start by being brutally honest with yourself. Follow through with understanding, compassion and acceptance.
- Don’t Self-Sabotage
“Who had deceived thee so often as thyself?”
We spend so much time worrying about other people hurting us, yet fail to comprehend the damage we inflict on ourselves. If you are using negative self-talk, lying to yourself or indulging in addictive behavior you are self-sabotaging. Life can dish up enough challenges without us adding to the mix. Be kind to yourself. Treat yourself like you would a best friend.
- Don’t Give Up
“Energy and persistence conquer all things.”
Achieving our goals can be downright exhausting. There will be days when you want to give up. There will be times when your energy levels flatline and you wonder why you bother getting out of bed. Yet you push forward, day after day because you believe in yourself and you have the determination and strength to back up that belief.
- Wise Up
“Life's tragedy is that we get old too soon and wise too late.”
Benjamin was definitely onto something with this one. Who hasn’t had the thought - I wish I could know then, what I know now? Unfortunately there is no time machine; there is no going back. The key is to wise up as early as you can to start forging a life of purpose, achievement and happiness.
Thea Easterby is a freelance writer. Her blog www.writechangegrow.com offers inspiring tips on writing, career change and personal development. |
Thursday, April 26, 2012
Extraordinary Boss!!!
8 Core Beliefs of Extraordinary Bosses
The best managers have a fundamentally different understanding of workplace, company, and team dynamics. See what they get right.
A few years back, I interviewed some of the most successful CEOs in the world in order to discover their management secrets. I learned that the "best of the best" tend to share the following eight core beliefs.
1. Business is an ecosystem, not a battlefield.
Average bosses see business as a conflict between companies, departments and groups. They build huge armies of "troops" to order about, demonize competitors as "enemies," and treat customers as "territory" to be conquered.Extraordinary bosses see business as a symbiosis where the most diverse firm is most likely to survive and thrive. They naturally create teams that adapt easily to new markets and can quickly form partnerships with other companies, customers ... and even competitors.
2. A company is a community, not a machine.
Average bosses consider their company to be a machine with employees as cogs. They create rigid structures with rigid rules and then try to maintain control by "pulling levers" and "steering the ship."Extraordinary bosses see their company as a collection of individual hopes and dreams, all connected to a higher purpose. They inspire employees to dedicate themselves to the success of their peers and therefore to the community–and company–at large.
3. Management is service, not control.
Average bosses want employees to do exactly what they're told. They're hyper-aware of anything that smacks of insubordination and create environments where individual initiative is squelched by the "wait and see what the boss says" mentality.Extraordinary bosses set a general direction and then commit themselves to obtaining the resources that their employees need to get the job done. They push decision making downward, allowing teams form their own rules and intervening only in emergencies.
4. My employees are my peers, not my children.
Average bosses see employees as inferior, immature beings who simply can't be trusted if not overseen by a patriarchal management. Employees take their cues from this attitude, expend energy on looking busy and covering their behinds.Extraordinary bosses treat every employee as if he or she were the most important person in the firm. Excellence is expected everywhere, from the loading dock to the boardroom. As a result, employees at all levels take charge of their own destinies.
5. Motivation comes from vision, not from fear.
Average bosses see fear--of getting fired, of ridicule, of loss of privilege--as a crucial way to motivate people. As a result, employees and managers alike become paralyzed and unable to make risky decisions.Extraordinary bosses inspire people to see a better future and how they'll be a part of it. As a result, employees work harder because they believe in the organization's goals, truly enjoy what they're doing and (of course) know they'll share in the rewards.
6. Change equals growth, not pain.
Average bosses see change as both complicated and threatening, something to be endured only when a firm is in desperate shape. They subconsciously torpedo change ... until it's too late.Extraordinary bosses see change as an inevitable part of life. While they don't value change for its own sake, they know that success is only possible if employees and organization embrace new ideas and new ways of doing business.
7. Technology offers empowerment, not automation.
Average bosses adhere to the old IT-centric view that technology is primarily a way to strengthen management control and increase predictability. They install centralized computer systems that dehumanize and antagonize employees.Extraordinary bosses see technology as a way to free human beings to be creative and to build better relationships. They adapt their back-office systems to the tools, like smartphones and tablets, that people actually want to use.
8. Work should be fun, not mere toil.
Average bosses buy into the notion that work is, at best, a necessary evil. They fully expect employees to resent having to work, and therefore tend to subconsciously define themselves as oppressors and their employees as victims. Everyone then behaves accordingly.Extraordinary bosses see work as something that should be inherently enjoyable–and believe therefore that the most important job of manager is, as far as possible, to put people in jobs that can and will make them truly happy.
Tuesday, April 24, 2012
Planification de projet de A à Z
Guide pour la planification d'un projet de A à Z
La clé de la réussite d'un projet est dans la planification. Création d'un plan de projet est la première chose que vous devriez faire au moment d'entreprendre tout type de projet.Souvent, la planification du projet est ignoré au profit de monter sur le travail. Cependant, beaucoup de gens ne réalisent pas la valeur d'un plan de projet dans un gain de temps, d'argent et de nombreux problèmes.Cet article porte sur une approche simple et pratique pour la planification du projet. À la fin de ce guide, vous devriez avoir une approche saine planification du projet que vous pouvez utiliser pour de futurs projets.
Étape 1:
Objectifs du projetUn projet est réussi lorsque les besoins des parties prenantes ont été respectées.
Un acteur est quelqu'un directement, ou indirectement touchés par le projet.Dans un premier temps, il est important d'identifier les parties prenantes de votre projet. N'est pas toujours facile d'identifier les parties prenantes d'un projet, en particulier ceux qui sont indirectement touchés. Exemples de parties prenantes sont:
* Le promoteur du projet.
* Le client qui reçoit les produits livrables.
* Les utilisateurs des résultats du projet.
* Le chef de projet et équipe de projet.
Une fois que vous comprendre qui sont les intervenants, la prochaine étape est de connaître leurs besoins. La meilleure façon de faire est de mener des entrevues des intervenants. Prenez le temps lors des entretiens de faire ressortir les besoins réels qui créent de véritables avantages. Souvent, les intervenants parleront des besoins qui ne sont pas pertinentes et ne pas verser les prestations. Ceux-ci peuvent être enregistrés et définis comme une faible priorité.
La prochaine étape, une fois que vous avez effectué toutes les entrevues, et avoir une liste complète des besoins est de les hiérarchiser. Dans la liste des priorités, de créer un ensemble d'objectifs qui peuvent être facilement mesurés. Une technique pour le faire est de les passer en revue l'encontre du principe SMART. De cette façon, il sera facile de savoir quand un objectif a été atteint.
Une fois que vous avez créé un ensemble d'objectifs clairs, ils doivent être consignés dans le plan de projet. Il peut être utile d'inclure également les besoins et les attentes de vos interlocuteurs.C'est la partie la plus difficile du processus de planification terminée.
Il est temps d'avancer et de regarder les résultats attendus du projet
.Étape 2:
résultats attendus du projet en utilisant les objectifs que vous avez défini à l'étape 1, créer une liste de choses que le projet doit permettre de fournir en vue d'atteindre ces objectifs. Précisez quand et comment chaque élément doit être livré.Ajouter les produits à livrer au plan du projet avec une date de livraison estimée. Les dates de livraison plus précis sera établi lors de la phase de planification, qui est à côté.
Étape 3:
Calendrier du projetCréer une liste de tâches qui doivent être effectuées pour chaque produit décrit dans l'étape 2. Pour chaque tâche d'identifier les éléments suivants:
* Le montant de l'effort (heures ou jours) nécessaire pour achever la tâche.
* Les ressources qui vont emporter la tâche.Une fois que vous avez établi le montant de l'effort pour chaque tâche, vous pouvez vous dépenser l'effort requis pour chaque produit à livrer, et une date de livraison exacte. Mettez à jour votre article livrables avec les dates de livraison plus précis.
À ce stade de la planification, vous pourriez choisir d'utiliser un logiciel tel que Microsoft Project pour créer votre calendrier de projet. Sinon, utilisez l'un des nombreux modèles disponibles gratuitement. Entrée de tous les livrables, les tâches, les durées et les ressources qui seront chaque tâche.
Un problème commun découvert à ce moment, c'est quand un projet a un délai de livraison imposé par le sponsor qui n'est pas réaliste en fonction de votre budget. Si vous découvrez que c'est le cas, vous devez contacter immédiatement le promoteur. Les options que vous avez dans cette situation sont:
* Renégocier le délai (délai de projet).
* Employer des ressources supplémentaires (augmentation des coûts).* Réduire la portée du projet (moins prononcé).
Utilisez le calendrier du projet pour justifier la poursuite de l'une de ces options.
Étape 4:
Plans de soutienCette section traite des plans, vous devez créer dans le cadre du processus de planification. Ceux-ci peuvent être inclus directement dans le plan.
Plan des ressources humaines
Identifier par leur nom, les personnes et organisations ayant un rôle de premier plan dans le projet. Pour chacun, décrire leurs rôles et leurs responsabilités sur le projet.
Ensuite, décrire le nombre et le type de personnes nécessaires pour emporter le projet. Pour connaître les dates des ressources de chaque début de détails, la durée estimée et la méthode que vous utiliserez pour leur obtention.Créer une seule feuille contenant ces renseignements.
Plan de communication
Créez un document indiquant qui doit être tenu informé sur le projet et comment ils recevront les informations. Le mécanisme le plus commun est un rapport d'activité hebdomadaire ou mensuelle, en décrivant la façon dont le projet est d'interprétation, les étapes franchies et les travaux envisagés pour la prochaine période.
Plan de gestion des risques
La gestion des risques est un élément important de la gestion de projet. Bien que souvent négligés, il est important d'identifier autant de risques à votre projet que possible, et être prêt si quelque chose arrive.Voici quelques exemples des risques du projet commun:
* Le temps et le coût des estimations trop optimistes
* Avis des clients et de cycle de rétroaction trop lent.
* inattendue des compressions budgétaires.
* définition des rôles et des responsabilités.La participation des intervenants
* n'est pas demandée, ou de leurs besoins ne sont pas bien compris.Les intervenants
* l'évolution des besoins après le démarrage du projet.
* Les intervenants ajoutant de nouvelles exigences après que le projet a commencé.
* Mauvaise communication résultant des malentendus, des problèmes de qualité et de réusinage.
* Le manque d'engagement des ressources.
Les risques peuvent être suivis à l'aide d'un journal de risque simple. Ajouter chacun des risques que vous avez identifié à votre journal des risques; écrivez ce que vous ferez dans le cas où il se produit, et ce que vous allez faire pour l'empêcher de se produire. Passez en revue votre registre des risques sur une base régulière, en ajoutant de nouveaux risques tels qu'ils se présentent au cours de la durée du projet.
Rappelez-vous, lorsque les risques sont ignorés, ils ne disparaissent pas.Félicitations.
Après avoir suivi toutes les étapes ci-dessus, vous devriez avoir un bon plan de projet. N'oubliez pas de mettre à jour votre plan que le projet avance, et mesurer les progrès par rapport au plan.

Étape 1:
Objectifs du projetUn projet est réussi lorsque les besoins des parties prenantes ont été respectées.
Un acteur est quelqu'un directement, ou indirectement touchés par le projet.Dans un premier temps, il est important d'identifier les parties prenantes de votre projet. N'est pas toujours facile d'identifier les parties prenantes d'un projet, en particulier ceux qui sont indirectement touchés. Exemples de parties prenantes sont:
* Le promoteur du projet.
* Le client qui reçoit les produits livrables.
* Les utilisateurs des résultats du projet.
* Le chef de projet et équipe de projet.
Une fois que vous comprendre qui sont les intervenants, la prochaine étape est de connaître leurs besoins. La meilleure façon de faire est de mener des entrevues des intervenants. Prenez le temps lors des entretiens de faire ressortir les besoins réels qui créent de véritables avantages. Souvent, les intervenants parleront des besoins qui ne sont pas pertinentes et ne pas verser les prestations. Ceux-ci peuvent être enregistrés et définis comme une faible priorité.
La prochaine étape, une fois que vous avez effectué toutes les entrevues, et avoir une liste complète des besoins est de les hiérarchiser. Dans la liste des priorités, de créer un ensemble d'objectifs qui peuvent être facilement mesurés. Une technique pour le faire est de les passer en revue l'encontre du principe SMART. De cette façon, il sera facile de savoir quand un objectif a été atteint.
Une fois que vous avez créé un ensemble d'objectifs clairs, ils doivent être consignés dans le plan de projet. Il peut être utile d'inclure également les besoins et les attentes de vos interlocuteurs.C'est la partie la plus difficile du processus de planification terminée.
Il est temps d'avancer et de regarder les résultats attendus du projet
.Étape 2:
résultats attendus du projet en utilisant les objectifs que vous avez défini à l'étape 1, créer une liste de choses que le projet doit permettre de fournir en vue d'atteindre ces objectifs. Précisez quand et comment chaque élément doit être livré.Ajouter les produits à livrer au plan du projet avec une date de livraison estimée. Les dates de livraison plus précis sera établi lors de la phase de planification, qui est à côté.
Étape 3:
Calendrier du projetCréer une liste de tâches qui doivent être effectuées pour chaque produit décrit dans l'étape 2. Pour chaque tâche d'identifier les éléments suivants:
* Le montant de l'effort (heures ou jours) nécessaire pour achever la tâche.
* Les ressources qui vont emporter la tâche.Une fois que vous avez établi le montant de l'effort pour chaque tâche, vous pouvez vous dépenser l'effort requis pour chaque produit à livrer, et une date de livraison exacte. Mettez à jour votre article livrables avec les dates de livraison plus précis.
À ce stade de la planification, vous pourriez choisir d'utiliser un logiciel tel que Microsoft Project pour créer votre calendrier de projet. Sinon, utilisez l'un des nombreux modèles disponibles gratuitement. Entrée de tous les livrables, les tâches, les durées et les ressources qui seront chaque tâche.
Un problème commun découvert à ce moment, c'est quand un projet a un délai de livraison imposé par le sponsor qui n'est pas réaliste en fonction de votre budget. Si vous découvrez que c'est le cas, vous devez contacter immédiatement le promoteur. Les options que vous avez dans cette situation sont:
* Renégocier le délai (délai de projet).
* Employer des ressources supplémentaires (augmentation des coûts).* Réduire la portée du projet (moins prononcé).
Utilisez le calendrier du projet pour justifier la poursuite de l'une de ces options.
Étape 4:
Plans de soutienCette section traite des plans, vous devez créer dans le cadre du processus de planification. Ceux-ci peuvent être inclus directement dans le plan.
Plan des ressources humaines
Identifier par leur nom, les personnes et organisations ayant un rôle de premier plan dans le projet. Pour chacun, décrire leurs rôles et leurs responsabilités sur le projet.
Ensuite, décrire le nombre et le type de personnes nécessaires pour emporter le projet. Pour connaître les dates des ressources de chaque début de détails, la durée estimée et la méthode que vous utiliserez pour leur obtention.Créer une seule feuille contenant ces renseignements.
Plan de communication
Créez un document indiquant qui doit être tenu informé sur le projet et comment ils recevront les informations. Le mécanisme le plus commun est un rapport d'activité hebdomadaire ou mensuelle, en décrivant la façon dont le projet est d'interprétation, les étapes franchies et les travaux envisagés pour la prochaine période.
Plan de gestion des risques
La gestion des risques est un élément important de la gestion de projet. Bien que souvent négligés, il est important d'identifier autant de risques à votre projet que possible, et être prêt si quelque chose arrive.Voici quelques exemples des risques du projet commun:
* Le temps et le coût des estimations trop optimistes
* Avis des clients et de cycle de rétroaction trop lent.
* inattendue des compressions budgétaires.
* définition des rôles et des responsabilités.La participation des intervenants
* n'est pas demandée, ou de leurs besoins ne sont pas bien compris.Les intervenants
* l'évolution des besoins après le démarrage du projet.
* Les intervenants ajoutant de nouvelles exigences après que le projet a commencé.
* Mauvaise communication résultant des malentendus, des problèmes de qualité et de réusinage.
* Le manque d'engagement des ressources.
Les risques peuvent être suivis à l'aide d'un journal de risque simple. Ajouter chacun des risques que vous avez identifié à votre journal des risques; écrivez ce que vous ferez dans le cas où il se produit, et ce que vous allez faire pour l'empêcher de se produire. Passez en revue votre registre des risques sur une base régulière, en ajoutant de nouveaux risques tels qu'ils se présentent au cours de la durée du projet.
Rappelez-vous, lorsque les risques sont ignorés, ils ne disparaissent pas.Félicitations.
Après avoir suivi toutes les étapes ci-dessus, vous devriez avoir un bon plan de projet. N'oubliez pas de mettre à jour votre plan que le projet avance, et mesurer les progrès par rapport au plan.
Friday, April 20, 2012
Business Etiquette
Business Etiquette: 5 Rules That Matter Now
The word may sound stodgy. But courtesy and manners are still essential--particularly in business.

The 'elevator rule': Don't discuss the meeting till you're out of the elevator ... and the building.
The word "etiquette" gets a bad rap. For one thing, it sounds stodgy and pretentious. And rules that are socially or morally prescribed seem intrusive to our sense of individuality and freedom.
But the concept of etiquette is still essential, especially now—and particularly in business. New communication platforms, like Facebook and Linked In, have blurred the lines of appropriateness and we're all left wondering how to navigate unchartered social territory.
At Crane & Co., we have been advising people on etiquette for two centuries. We have even published books on the subject—covering social occasions, wedding etiquette and more.
Boil it down and etiquette is really all about making people feel good. It's not about rules or telling people what to do, or not to do, it's about ensuring some basic social comforts.
So here are a few business etiquette rules that matter now—whatever you want to call them.
1. Send a Thank You Note
I work at a paper company that manufactures stationery and I'm shocked at how infrequently people send thank you notes after interviewing with me. If you're not sending a follow-up thank you note to Crane, you're not sending it anywhere.But the art of the thank you note should never die. If you have a job interview, or if you're visiting clients or meeting new business partners—especially if you want the job, or the contract or deal—take the time to write a note. You'll differentiate yourself by doing so and it will reflect well on your company too.
2. Know the Names
It's just as important to know your peers or employees as it is to develop relationships with clients, vendors or management. Reach out to people in your company, regardless of their roles, and acknowledge what they do.My great-grandfather ran a large manufacturing plant. He would take his daughter (my grandmother) through the plant; she recalled that he knew everyone's name—his deputy, his workers, and the man who took out the trash.
We spend too much of our time these days looking up – impressing senior management. But it's worth stepping back and acknowledging and getting to know all of the integral people who work hard to make your business run.
3. Observe the 'Elevator Rule'
When meeting with clients or potential business partners off-site, don't discuss your impressions of the meeting with your colleagues until the elevator has reached the bottom floor and you're walking out of the building. That's true even if you're the only ones in the elevator.Call it superstitious or call it polite—but either way, don't risk damaging your reputation by rehashing the conversation as soon as you walk away.
4. Focus on the Face, Not the Screen
It's hard not to be distracted these days. We have a plethora of devices to keep us occupied; emails and phone calls come through at all hours; and we all think we have to multitask to feel efficient and productive.But that's not true: When you're in a meeting or listening to someone speak, turn off the phone. Don't check your email. Pay attention and be present.
When I worked in news, everyone was attached to a BlackBerry, constantly checking the influx of alerts. But my executive producer rarely used hers—and for this reason, she stood out. She was present and was never distracted in editorial meetings or discussions with the staff. And it didn't make her any less of a success.
5. Don't Judge
We all have our vices—and we all have room for improvement. One of the most important parts of modern-day etiquette is not to criticize others.You may disagree with how another person handles a specific situation, but rise above and recognize that everyone is trying their best. It's not your duty to judge others based on what you feel is right. You are only responsible for yourself.
We live in a world where both people and businesses are concerned about brand awareness. Individuals want to stand out and be liked and accepted by their peers--both socially and professionally.
The digital landscape has made it even more difficult to know whether or not you're crossing a line, but I think it's simple. Etiquette is positive. It's a way of being—not a set of rules or dos and don'ts.
So before you create that hashtag, post on someone's Facebook page or text someone mid-meeting, remember the fundamentals: Will this make someone feel good?
And remember the elemental act of putting pen to paper and writing a note. You'll make a lasting impression that a shout-out on Twitter or a Facebook wall mention can't even touch.
Friday, April 13, 2012
Cyber World Conference
The Canadian Safe School Network presents |
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